FAQ
Frequently Asked Questions (FAQ)
1. What is Beautera?
Beautera is a natural skincare brand dedicated to helping you achieve radiant, healthy skin. Our products are cruelty-free, free from harsh chemicals, and designed to address common skincare concerns like dryness, dullness, and sensitivity.
2. How do I place an order?
Placing an order is simple!
- Browse our products and add your favorites to the cart.
- Proceed to checkout and fill in your details.
- Complete your purchase with your preferred payment method.
You’ll receive an order confirmation email shortly after.
3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and secure.
4. Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping fees and delivery times vary depending on your location. Please check our Shipping Policy for more details.
5. How long does shipping take?
- Domestic Orders (Romania): 3-7 business days.
- International Orders: 7-14 business days, depending on the destination.
Delays may occur during holidays or peak seasons.
6. Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a tracking number via email. Use it to monitor your shipment’s progress.
7. What is your return policy?
We accept returns of unused and unopened products within 30 days of purchase. Please refer to our Return and Refund Policy for details on how to initiate a return.
8. What should I do if my order arrives damaged?
If your order arrives damaged or defective, contact us at beauterabeauty@gmail.com with photos of the item and packaging. We’ll assist you with a replacement or refund.
9. Are your products safe for sensitive skin?
Yes! Beautera products are formulated with natural, gentle ingredients that are safe for sensitive skin. If you have specific concerns, feel free to reach out, and we can guide you toward the right product.
10. Can I use multiple discount codes on one order?
Unfortunately, only one discount code can be applied per order. Make sure to choose the code that offers you the best value!
11. Do you offer gift options?
Yes, we offer gift packaging and bundle options! Perfect for birthdays, holidays, or any special occasion. Check out our Gift Sets for more information.
12. How can I contact Beautera?
For any questions or concerns, reach out to us at beauterabeauty@gmail.com. Our team is here to help!